Warranties and Liabilities

We warrant to Customers who use Goods in their business that the Goods are free from defects in workmanship and materials. We will repair or replace Goods which fail to give satisfactory service due to defective workmanship and materials. Repair or replacement shall be at our election and expense and is your exclusive remedy in place of all other rights and remedies.

For Product warranty service, please call us on: +44 1342 324255 for UK and Europe +1 (856) 853 6400 for N. America or email enquiries@insulatedtools.co.uk

The following information will be required with the customers warranty request:

• (1) date and proof of purchase,
• (2) where the customer purchased the product,
• (3) full name,
• (4) shipping address,
• (5) phone number,
• (6) email address,
• (7) item number(s) or approximate weight of return package.

All ITL Insulated Hand Tools carry a full warranty, the duration of which depends upon the nature of the tool. The warranty period for a specific product is detailed in the packaging of that product. The warranty only extends to the original Customer and cannot be transferred or assigned.

For ITL branded hand tools (other than torque wrenches) and tool storage units, the warranty is a LIFETIME warranty effective as long as you own the tool. For ITL branded insulated torque wrenches the warranty covers the tool and the insulation. The duration of the warranty period does not include any calibration requirements. We DO NOT provide any warranty for goods subjected to abnormal use. A consumable product is warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasona- bly expected to be used up or damaged during use, including but not limited to shrouds, saw blades, knife blades, files, rasps and gloves. Abnormal use includes misuse, accident, modification, unreasonable use, neglect, lack of maintenance, use in production-related service, or use after the tool is significantly worn.

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED. ITL AND ITS AFFILIATED COMPANIES EXPRESSLY DISCLAIM AND EXCLUDE ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.